At Domivie, we are committed to delivering your order safely and efficiently. This Shipping Policy applies to orders delivered within the United Kingdom, United States, and Australia.
Domivie is operated by ELASPERA UK LTD, registered in England & Wales.
Order Processing
Order Cut-Off Time: 5:00 PM (GMT)
Processing Time: 1–2 business days (Monday–Friday)
Orders placed after the cut-off time will be processed the next business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Times
Delivery time begins once the order has been dispatched.
United Kingdom: 3–7 business days
United States: 5–9 business days
Australia: 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs processing (if applicable), public holidays, weather conditions, or peak periods.
Shipping Costs
We offer free shipping on all orders within the United Kingdom, United States, and Australia. No minimum purchase is required.
Carriers
We partner with reliable international and domestic carriers to ensure safe and timely delivery. Carrier selection may vary depending on destination and operational efficiency.
All shipments include tracking.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Tracking updates may take 24–72 hours to reflect after dispatch.
It is the customer’s responsibility to monitor tracking information after shipment.
Delivery Confirmation & Responsibility
Orders are shipped to the address entered at checkout.
Customers are responsible for ensuring their shipping address is accurate and complete.
Delivery confirmation provided by the courier constitutes proof of successful delivery.
If tracking confirms delivery to the provided address, the order will be considered fulfilled.
For high-value shipments, signature confirmation may be required.
Delays
While we aim to meet all estimated delivery windows, delays may occur due to circumstances beyond our control.
If your order has not arrived within the estimated timeframe, please contact us and we will investigate promptly with the carrier.
Incorrect Address / Failed Delivery
If a package is:
Returned due to incorrect or incomplete address
Unclaimed
Refused at delivery
We may deduct return shipping and handling fees from any applicable refund.
Lost or Damaged Packages
If your order arrives damaged or appears lost:
Contact us within 7 days of the expected delivery date
Provide your order number and any relevant photos
We will coordinate with the carrier to resolve the issue as quickly as possible.
Contact Information
Brand Name: Domivie
Operated by: ELASPERA UK LTD
Registered Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: Hello@elaspera.com
Phone: +44 203 393 1607
WhatsApp: +44 7453 599942
Customer Service Hours:
Monday–Friday | 9:00 AM – 5:00 PM (GMT)
We respond within 24 business hours.