This Privacy Policy describes how Domivie (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.
Domivie is operated by ELASPERA UK LTD, registered in England & Wales.
Company Number: 16935347
Registered Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@elaspera.com
Phone: +44 20 3393 1607
This policy applies to customers in the United Kingdom, United States, and Australia.
1. Personal Information We Collect
When you visit our Site, we may collect the following types of information:
a) Device Information
IP address
Browser type
Time zone
Cookies and tracking technologies
Pages viewed and interactions
b) Order Information
When you make a purchase, we collect:
Full name
Billing address
Shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
We do not store full credit card numbers.
2. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Provide shipping and tracking updates
Communicate with you
Screen orders for fraud and risk
Improve our website and services
Comply with legal obligations
We may also use your information for marketing communications if you have opted in. You may unsubscribe at any time.
3. Legal Basis for Processing (UK & EU Customers)
Under UK GDPR, we process your data based on:
Contractual necessity (to fulfil orders)
Legal obligations
Legitimate business interests
Your consent (for marketing communications)
4. Sharing Your Personal Information
We share your information with trusted third parties only when necessary, including:
Shopify Inc. (our e-commerce platform provider)
Payment processors (e.g., Stripe, Shopify Payments)
Shipping carriers and logistics providers
Fraud prevention and risk analysis services
These providers process your information only to perform services on our behalf.
We do not sell your personal data.
5. International Transfers
Because we serve customers in multiple countries, your information may be transferred outside your country of residence.
When transferring personal data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
6. Data Retention
We retain order information for our records unless and until you request deletion, subject to legal, tax, and accounting requirements.
7. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
To exercise your rights, contact us at:
hello@elaspera.com
We may need to verify your identity before processing certain requests.
8. Cookies & Tracking Technologies
We use cookies to:
Enable website functionality
Remember preferences
Analyse website performance
Improve user experience
You can manage cookies through your browser settings.
Some cookies may be used for advertising and remarketing purposes.
9. Marketing Communications
If you opt-in to receive marketing emails, we may send promotional content about new products or offers.
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails.
10. Data Security
We implement appropriate technical and organisational security measures to protect your information.
Payment data is encrypted and processed securely through PCI-compliant payment providers.
However, no method of transmission over the Internet is 100% secure.
11. Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.
12. Do Not Track Signals
Our website does not alter its data collection practices in response to “Do Not Track” browser signals.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be posted on this page with a revised effective date.
14. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Domivie
Operated by ELASPERA UK LTD
Company Number: 16935347
Registered Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: hello@elaspera.com
Phone: +44 20 3393 1607
WhatsApp: +44 7453 599942
Customer Service Hours:
Monday–Friday | 9:00 AM – 5:00 PM (GMT)